COVID-19

Coronavirus Information

My Plates is monitoring the impacts of the Covid-19/Coronavirus to our program. We will update information regarding these impacts on this page.

NOTE: Most county tax offices are now open and providing services as usual or providing services via alternate methods such as mail or drive-thru’s. Please call your local County Tax Assessor-Collector office or consult their website before going to pick up a My Plates to A) confirm their operating hours, B) whether your plate has been delivered and C) it is available for pick-up or for mailing to your home. For additional information regarding County Tax Assessor–Collector Office closures please review the following TxDMV website www.txdmv.gov/covid-19.

Major Metro Area Counties Plate Pick-up Services:

BEXAR COUNTY:

  • Appointment or Walk-In: Walk-In
  • Status: Customers may call for status, no email being sent.

COLLIN COUNTY:

  • Appointment or Walk-In: Walk-In
  • Status: Customers will receive an email (if have on file) when plates have arrived and are available for pick-up.

DALLAS COUNTY:

  • Appointment or Walk-In: Walk-In
  • Status: Customers will receive an email (if have on file) when plates have arrived and are available for pick-up; customer should call prior to pick a substation.

HARRIS COUNTY:

  • Appointment or Walk-In: Appointment
  • Status: Customers will receive an email (if have on file) when plates have arrived and are available for pick-up. Customer may then call to get total fees required, send in check, and assign to vehicle over the phone, plates will be delivered to home.

TARRANT COUNTY:

  • Appointment or Walk-In: Walk-In
  • Status: Customers will receive an email (if have on file) when plates have arrived and are available for pick-up.

TRAVIS COUNTY: please follow these steps

  • Appointment or Walk-In: Appointment or Drive-thru
  • Status: Customers may call or email for status.

WILLIAMSON COUNTY: please follow these steps

  • Appointment or Walk-In: Walk-In
  • Status: Customers will receive an email (if have on file) when plates have arrived and are available for pick-up.

  • Where can I see information about County Tax Assessor–Collector Office closures?
    For information regarding County Tax Assessor–Collector Office closures, as well as title and registration service impacts, please review the following TxDMV website www.txdmv.gov/covid-19. Also, please consult your local CTAC website, as available.
  • Will my Order be delayed, or will I be delayed in picking up my Order?
    From time of order being placed, My Plates typically take 3 to 4 weeks for manufacturing, shipment, check-in and then being available for pick up at your local County Tax Assessor-Collector Office. Customers may experience delays in being able to pick up a My Plates at their local County Tax Assessor-Collector Offices due to office revised schedules and revised service offerings.
  • What steps is My Plates taking as a business to mitigate risk during the coronavirus?
    In support of the social distancing initiatives necessary to reduce the risk of virus transmission, our staff is working from home.
  • Questions?
    Please contact us M-F 8a-5p at 888-769-7528.