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For more information about My Plates' Response to Coronavirus (COVID-19) click here

COVID-19 / Coronavirus Information

My Plates is monitoring the impacts of the Covid-19/Coronavirus to our program. We will update information regarding these impacts on this page.

NOTE: many County Tax Assessor-Collector Offices are closed or operating under revised schedules or offering revised services (see 1st FAQ below) during this health emergency. Therefore, please call your local County Tax Assessor-Collector office or consult their website before going to pick up a My Plates to A) confirm their operating hours, B) whether your plate has been delivered and C) it is available for pick-up or for mailing to your home. For additional information regarding County Tax Assessor–Collector Office closures please review the following TxDMV website www.txdmv.gov/covid-19.

Major Metro Area Counties Offering Plate Pick-up/Mail Services:

BEXAR COUNTY: please follow these steps
  • Customer calls main CTAC office (210-335-2251) to verify plates are in
  • CTAC provides customer financial amount needed to close the transaction
  • Customer mails check or money order to CTAC along with proof of insurance form and copy of photo ID (no need to turn in standard plates)
  • CTAC receives, finalizes transaction, prints reg receipt/sticker, bundles with plates, mails to customer
  • Alternately: Customer can call main office and transfer plates to Southside Office (which has a drive-thru) and conduct transaction there in person
  • No mail-to-customer fee

COLLIN COUNTY: Open, business as usual.

DALLAS COUNTY: please follow this step
EL PASO COUNTY: please follow these steps
  • Call (915-771-2300) or email (ctaxassessor@epcounty.com) to find out if plates are in.
  • Customers email (ctaxassessor@epcounty.com) and ask for sync fees due, additionally providing VIN of vehicle which plates will be placed upon, copy of photo ID, copy of their insurance card, copy of their credit card and a letter giving county tax office permission to charge their credit card. Or, mail check or money order, with copy of photo ID, copy of vehicle insurance.
  • No drive through, only mail or email services

HARRIS COUNTY: please follow these steps
  • CTAC will email customer to notify that plates have arrived and will offer fulfillment via appointment or mail-to-home
  • Customers can also call the Harris County Special Plate Dept at (713-274-8378) to arrange payment and home delivery of plates, or to request the plates be sent to one of the Harris County branch locations and make an appointment for pickup
  • Note: Harris County is only working 2 days a week

TARRANT COUNTY: Open, business as usual.

TRAVIS COUNTY: please follow these steps
  • CTAC provides customer financial amount needed to close the transaction
  • When payment is received, the CTAC finalizes the transaction, prints reg receipt/sticker, bundles with plates, mails to customer
  • The CTAC is requesting return of the old plates if possible
  • Contact your tax assessor-collector at 512-854-9473 or by email TaxOffice@TravisCountyTX.gov for info

WILLIAMSON COUNTY: please follow these steps
  • Contact your tax assessor-collector at 512-943-1601 or by email motorvehicle@wilco.org to verify plates are in
  • CTAC is taking appointments for in-person fulfillment of special plate orders

  • Where can I see information about County Tax Assessor–Collector Office closures?
    For information regarding County Tax Assessor–Collector Office closures, as well as title and registration service impacts, please review the following TxDMV website www.txdmv.gov/covid-19. Also, please consult your local CTAC website, as available.
  • Will my Order be delayed, or will I be delayed in picking up my Order?
    From time of order being placed, My Plates typically take 3 to 4 weeks for manufacturing, shipment, check-in and then being available for pick up at your local County Tax Assessor-Collector Office. Customers will likely experience delays in being able to pick up a My Plates at their local County Tax Assessor-Collector Offices due to office closures, revised schedules and revised service offerings.
  • What if I want to secure my plate/message now but not risk pick-up issues?
    If prior to making a New Order you are concerned about being able to pick up your My Plates in a timely fashion, please consider making a purchase via our free Layaway Plan. Layaway Plans reserve your personalized message as soon as begun, but do not place the plate order until the final payment is made on the plan. The normal Layaway Plan life-cycle is 5 months, but you may pay-off your Layaway Plan early at any time with no penalty, which would then send your plate to manufacture. Your plate would arrive 3 to 4 weeks after a final Layaway Plan payment is made. This method would allay concerns about losing term time on your newly purchased plate. More information about our Layaway Plan is found here.
  • What impact is there to current promotions or sales?
    Our current promotion is eligible for purchase through our Layaway Program. Typically, Layaway Plans are not eligible for promotional rebates. But we want our customers to have purchase options during this crisis, so the current promotion is eligible for Layaway.
  • What steps is My Plates taking as a business to mitigate risk during the coronavirus?
    In support of the social distancing initiatives necessary to reduce the risk of virus transmission, our staff is working from home.
  • Questions?
    Please contact us M-F 8a-5p at 888-769-7528.

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