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For more information about My Plates' Response to Coronavirus (COVID-19) click here

COVID-19 / Coronavirus Information

My Plates is monitoring the impacts of the Covid-19/Coronavirus to our program. We will update information regarding these impacts on this page.

NOTE: Most county tax offices are now open and providing services as usual or providing services via alternate methods such as mail or drive-thru’s. Please call your local County Tax Assessor-Collector office or consult their website before going to pick up a My Plates to A) confirm their operating hours, B) whether your plate has been delivered and C) it is available for pick-up or for mailing to your home. For additional information regarding County Tax Assessor-Collector Office closures please review the following TxDMV website www.txdmv.gov/covid-19.

Major Metro Area Counties Offering Plate Pick-up/Mail Services:

BEXAR COUNTY: please follow these steps
  • All stations are open; customers MUST wear masks and socially distance.

COLLIN COUNTY: Open, business as usual.

DALLAS COUNTY: please follow these steps
  • All stations are open; customers MUST wear masks and socially distance.

EL PASO COUNTY: please follow these steps
  • Customer emails (ctaxassessor@epcounty.com) to find out if plates are in
  • County clerk will respond with fees and pick up instructions

HARRIS COUNTY: please follow these steps
  • Customer emails AutoTDMV@tax.hctx.net and asks for sync fees due, additionally providing VIN of the vehicle which plates will be placed upon, copy of photo ID, copy of their insurance card, copy of their credit card and a letter giving county tax office permission to charge their credit card. Or, mail check or money order, with a copy of photo ID, copy of vehicle insurance
  • County clerks respond within 24 hours
  • No drive-through, only mail or email services

TARRANT COUNTY: Open, business as usual.

TRAVIS COUNTY: please follow these steps
  • Customer contacts county (512-854-9473 or by email TaxOffice@TravisCountyTX.gov) to confirm plate arrival
  • County clerk provides customer financial amount needed to close the transaction
  • Plates can be picked up via drive-through or by making an appointment at the CTAC office
  • Return of standard issue plate preferred

WILLIAMSON COUNTY: please follow these steps
  • All stations are open; customers MUST wear masks and socially distance.
  • Customers encouraged to make an appointment by calling 512-943-1601.
  • Must turn in old plates and sticker.

  • Where can I see information about County Tax Assessor–Collector Office closures?
    For information regarding County Tax Assessor–Collector Office closures, as well as title and registration service impacts, please review the following TxDMV website www.txdmv.gov/covid-19. Also, please consult your local CTAC website, as available.
  • Will my Order be delayed, or will I be delayed in picking up my Order?
    From time of order being placed, My Plates typically take 3 to 4 weeks for manufacturing, shipment, check-in and then being available for pick up at your local County Tax Assessor-Collector Office. Customers will likely experience delays in being able to pick up a My Plates at their local County Tax Assessor-Collector Offices due to office revised schedules and revised service offerings.
  • What if I want to secure my plate/message now but not risk pick-up issues?
    If prior to making a New Order you are concerned about being able to pick up your My Plates in a timely fashion, please consider making a purchase via our free Layaway Plan. Layaway Plans reserve your personalized message as soon as begun, but do not place the plate order until the final payment is made on the plan. The normal Layaway Plan life-cycle is 5 months, but you may pay-off your Layaway Plan early at any time with no penalty, which would then send your plate to manufacture. Your plate would arrive 3 to 4 weeks after a final Layaway Plan payment is made. This method would allay concerns about losing term time on your newly purchased plate. More information about our Layaway Plan is found here.
  • What impact is there to current promotions or sales?
    Our current promotion is eligible for purchase through our Layaway Program. Typically, Layaway Plans are not eligible for promotional rebates. But we want our customers to have purchase options during this crisis, so the current promotion is eligible for Layaway.
  • What steps is My Plates taking as a business to mitigate risk during the coronavirus?
    In support of the social distancing initiatives necessary to reduce the risk of virus transmission, our staff is working from home.
  • Questions?
    Please contact us M-F 8a-5p at 888-769-7528.

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